- Your Data
- How Personal Information Is Collected
Generally, Excellon Software collects personal information directly from you, such as:
• When you personally submit information through the Excellon Software website;
• In the course of providing you with a requested product, service or benefit; or
• When you have other dealings with Excellon Software.
Excellon Software may collect information from third parties. If you provide personal information of any third party to Excellon Software, you represent and warrant to us that the third party consents to their information being provided to us in this manner.
The information that you disclose to us is transferred through a secure socket layer (SSL) into Excellon Software’s cloud server setup. By providing your personal information to Excellon Software, you hereby consent to such transfer.
- What We Collect
Excellon Software will collect certain personally identifiable information when you communicate with us or register with us to open an Account. This information may include any or all of the following:
• Your e-mail address;
• Your name, address, telephone number and contact details;
• Credit card details; and
• Transaction details relating to your use of Excellon Software products, services or benefits.
When you register on the Excellon Software site, it will ask for information that in order to verify your identity. As you progress through the verification process you will be requested to enter official information from ID documents such as your passport, driver’s license, medical health insurance card or other document that can identify you and your country of origin/citizenship/residence. Excellon Software assesses this information for its accuracy and authenticity. Once the submitted information is verified, any personal identification numbers are removed from Excellon Software’s system for your personal security.
Excellon Software also collects personal information from third parties regarding the accuracy and authenticity of your ID documents.
Excellon Software may also collect and store certain aggregate information regarding your use of the Excellon Software website and the services available on it, which may include:
• The pages you access or visit;
• The frequency of visits;
• The type and time of transactions;
• The type of browser and operating system; and
• Other information volunteered by you (such as through any surveys or site registrations Excellon Software might conduct).
Sensitive information will only be collected as outlined above. Sensitive information will not be collected without your consent unless Excellon Software is required to do so under law.
Although Excellon Software provides the data storage, databases and the Excellon Software website, you retain all rights to your data. Subject to paragraph 7 below, if you cancel or terminate your subscription, reasonable steps will be taken to ensure that all data including photos, documents and personal identification is deleted from Excellon Software systems or de-identified.
- Use of Information
Excellon Software uses your personal information to verify your identity. Excellon Software will not use your personal information for any secondary purpose without your consent. You do not have to disclose your personal information, however if you choose not to disclose your personal information it will be impossible for Excellon Software to provide the services you’ve requested.
Excellon Software may use personal information for auditing, research and analysis to operate and improve the Excellon Software website. Excellon Software may also use some information collected from you to help diagnose technical problems, administer the Excellon Software site, answer any query by you or improve the quality and types of services delivered to you. By providing Excellon Software with your personal information, you expressly consent to your personal information being used for these purposes.
Excellon Software may provide non-identifying and aggregate usage and volume statistical information derived from the actions of its visitors and Account holders to third parties. Personal information collected by Excellon Software is not shared with or sold to other organizations for commercial purposes without your permission.
If Excellon Software is required by law to disclose your personal information, Excellon Software will use reasonable endeavours to notify you before personally identifiable information about you is transferred or disclosed.
- Sending Data Overseas
Excellon Software will process your personal information in India, as that is where its computer systems are located. If you are subject to a privacy regime outside India, by using the Excellon Software website you consent to the transfer of your personal information to India.
Excellon Software reserves the right to store your data in another location, including in a country that does not have data privacy laws. Excellon Software will take all such steps as are required by law to ensure that your privacy is not breached.
A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from a website’s computers and stored on your computer’s hard drive. Cookies are used to identify unique visitors to the Excellon Software website and to provide you with easy access to your files and are required to use the Excellon Software website. If you have your browser set to reject cookies, your access to the services and usage of the Excellon Software website is likely to be interrupted.
Excellon Software has implemented processes intended to protect user information and maintain security of data. Each Account holder is assigned a unique user name and password, which is required to access their Account. It is each user’s responsibility to protect the security of his or her login information, however Excellon Software will take steps to ensure that the information held is protected from misuse, interference, loss and unauthorised access, modification or disclosure.
These safeguards help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of data, but no guarantee can be made that your information and data will be secure from intrusions and unauthorized release to third parties.
- Cancellation or Termination of the Account
If you choose to cancel your Account and leave the Excellon Software Service, or if your Account is terminated by Excellon Software, please be aware that Excellon Software may for a time retain residual information in its backup and/or archival copies of its database. Excellon Software will make reasonable commercial efforts to delete or de-identify your information as soon as practical.
Excellon Software’s services are not available to persons under 18 years of age. As a business service, Excellon Software does not target its offerings toward or knowingly collect any personal information from users under 18 years of age.
- Accessing and Updating Personal Information
Excellon Software is committed to upholding the accuracy of your information. Excellon Software makes reasonable efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. If you consider that any of your personal information is or becomes inaccurate, you must update your information. You can do so by logging in to your Account.
Excellon Software reserves the right to decline requests to access, correct or remove information that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on a backup drive), or for which access is not otherwise required.
- Privacy Complaints